Billing Structure and Policies

Billing Fees and Policies

(click on the table for a downloadable version)

General Policies

Annual Registration Fee:

The Annual Registration Fee is non-refundable. Members who join between March 1 - June 30 will pay a discounted fee of 50% off the annual fee.

Withdrawal:

Please speak with your coach if you wish to withdraw from the program and email the Team Administrator Sue Parnes (sue@ncaswim.com).

Reinstatement fee:

If you choose to suspend your account, then there will be a $50 reinstatement fee to return given there is space in the group.

Leave of Absence (LOA):

By requesting a LOA, you are reserving your child's position on the team and intend to return at a later date. All LOAs must go through the Team Administrator Sue Parnes (sue@ncaswim.com). A swimmer may be absent for up to 2 months on LOA, and the monthly rate is reduced by 45% during this time. This guarantees your spot on the team.

Refunds:

There are no refunds. We will credit your online account if your swimmer has a broken limb or an extended illness like mono. Vacations and minor illnesses are not credited.

Credits:

Any remaining credits on your NCA account are transferrable to immediate family members only. If you would like to contribute remaining credits to the NCA Scholarship fund, then email Team Owner Jeff Pease (coachjeff@ncaswim.com) for consideration.

Make up sessions:

There are no specific make up sessions unless set by a coach.

End of Season Break:

NCA takes a 2 week break at the end of the Long Course season in August. Fees during this break are required to maintain your spot on the team. Note: NCA takes very minimal time off during the year.

Billing:

All accounts should be set up for electronic payment. If you cannot do that, then you need to contact the Team Administrator Sue Parnes (sue@ncaswim.com). All accounts with a credit card or ACH online will be charged on the first of the month. If you have an issue with that and need an alternate plan, then please contact the Team Administrator Sue Parnes (sue@ncaswim.com). All accounts need to stay current. If you are 30 days delinquent and have not contacted the Team Administrator Sue Parnes (sue@ncaswim.com), then your swimmer will not be allowed to swim. Billing summaries are sent out by the 22nd of each month. Please look over your summary and notify our Team Administrator Sue Parnes (sue@ncaswim.com) if there are any errors.